Lucky Star Hotel Phnom Penh, Phnom Penh ➤ Reviews, Rooms & Prices 2025

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Key details

About the Hotel

No. 14, Street 336, Phnom Penh, Cambodia

Lucky Star Hotel is a 3-star establishment situated in the bustling Tuol Kouk neighborhood of Phnom Penh, Cambodia. The hotel features modern accommodations with essential amenities and is in close proximity to cultural landmarks such as the Tuol Sleng Genocide Museum and the Royal Palace. With a commitment to customer service, it offers a 24-hour front desk, airport transfers, and free WiFi, creating a comfortable stay for both leisure and business travelers.

Location

Located in the heart of Tuol Kouk, Lucky Star Hotel is conveniently close to popular attractions such as Wat Langka and the National Museum. It is a 15-minute walk from Orresey Market and Olympic Market, and less than 2 miles from the Royal Palace. Transportation options include an airport shuttle service, making travel logistics straightforward for visitors.

Rooms

The hotel comprises 60 spacious, air-conditioned rooms designed for comfort and convenience. Each room includes a private furnished balcony, flat-screen TV, safety deposit box, and complimentary bottled water. Guests can enjoy private bathrooms equipped with both bathtubs and showers, along with complimentary toiletries and bathrobes.

Eat & Drink

An on-site restaurant serves a variety of Asian dishes, catering to diverse culinary preferences. Additionally, guests can grab snacks from the grocery/convenience store available at the hotel. Room service is also an option for those wishing to dine in the comfort of their rooms.

Leisure & Business

The hotel's leisure facilities include various recreational opportunities, enhancing the overall guest experience. Business travelers can utilize dedicated conference space measuring over 2,150 square feet, along with a business center for their professional needs. Services such as wedding planning and tour/ticket assistance are also available.

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Getting around

A list of all available modes of transport

City Center

Phnom Penh4000 ft

Airports

Pochentong (PNH) 5.8 mi

Train

PP Railway Station 1.2 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Spacious Rooms!

“My room was surprisingly spacious with a long balcony, offering a comfortable retreat after a day of exploring.” view full review

Clean & Tidy

“The bathroom was impeccably clean, equipped with all the essentials like soap, towels, and even a comb.” view full review

Excellent TV Options

“With cable TV providing a variety of channels, I enjoyed relaxing evenings watching my favorite shows.” view full review

Helpful Amenities

“The fridge in my room was a convenient feature, allowing me to store snacks and refreshments during my stay.” view full review

General

No smoking on site
Free Wi-Fi
Safe deposit box
24-hour reception
Baggage storage
Elevator

Services

Paid airport shuttle
Housekeeping
Laundry
Dry cleaning
Tours/Ticket assistance
Stores/Commercial services

Dining

Restaurant

Spa & Leisure

Spa & wellness center

Location

No. 14, Street 336, Phnom Penh, Cambodia

Map view

No. 14, Street 336, Phnom Penh, Cambodia

City landmarks

Museums

Tuol Sleng Genocide Museum

1.3 mi

Mall

Central Market

1.3 mi

Parks

Royal Palace

1.7 mi

Monuments and Landmarks

Independence Monument

1.4 mi

Museums

National Museum of Cambodia

1.6 mi

Street 96 Norodom Blvd

Wat Phnom

1.7 mi

Stadiums

Olympic Stadium

2300 ft

St 163

Toul Tom Pong Market

1.3 mi

Oknha Chhun St. (240)

Silver Pagoda

1.7 mi

Shopping Area

Olympic Market

4000 ft

Mall

City Mall Shopping Centre

2300 ft

cnr Sihanouk Blvd & St 161

Wat Moha Montrey

2300 ft

btwn Sts 7 & 19

Wat Botum

1.7 mi

Legend Cinema

2300 ft

Shopping Area

Sorya Center Point

5200 ft

Sothearos Boulevard

Cambodia-Vietnam Monument

1.8 mi

Sisowath Quay

1.8 mi

Sightseeing by tuk-tuk

1.6 mi

Preach Suramit Boulevard Sangkat Tonle Bassac

Statue of King Father Norodom Sihanouk

1.6 mi

Phnom Penh Tower

1.0 mi

Gallery

Bophana Audiovisual Resource Center

1.0 mi

Events

Chenla Theatre

2000 ft

Events

Phnom Penh Cultural Center

2100 ft

btwn Sts 286 & 298

Phsar Olympic

4000 ft

Phsar Neak Meas

4200 ft

Phsar Plaecher

4200 ft

Phsar Kleang Rumsav

4200 ft

Nearby

City Mall

900 ft

Phsar Deoum Kor

1900 ft

Restaurants

Vitking House

3700 ft

Street 163

Costa Coffee PPIU

3700 ft

169 Bil 36

Reviews and Ratings

Feedback from previous guests about their experience.

58%

liked the hotel and would stay again

Spacious rooms

Convenient airport proximity

Poor service

Communication issues

5.8/10

Guest rating

Rooms

6.9

Location

6.9

Service

5.0

Dining

5.0

Christopher

United Kingdom, January 2025

5.2/10

My stay at Lucky Star Hotel was quite a mixed bag. The location is decent if you need a budget-friendly option close to the airport, and the rooms are spacious, but the service left a lot to be desired. Communication was really poor, which made my experience frustrating. Overall, it's a place I might consider for a quick stop, but I wouldn’t return for an extended stay.

Rooms

7.0

The rooms are spacious and clean, but the amenities were lacking. I had issues with insufficient towels and water bottles for three people.

Service

5.0

Service was subpar, with significant communication issues. I felt ignored when asking for essentials like towels, and the staff at the front desk struggled with English.

Location

6.0

The hotel is conveniently located near the airport, but it's a trek to reach the main attractions and restaurants, which can be challenging without a tuk tuk.

Dining

Facilities

5.0

The facilities felt quite basic, and there was a noticeable lack of attention to customer needs.

Spacious rooms

Poor service

John

United States of America, January 2025

5.4/10

My stay at Lucky Star 1 was a mixed experience. While the rooms were spacious and clean, the service left much to be desired. I encountered several issues, including a lack of amenities and poor communication from the staff. Although the location was convenient, the overall experience was frustrating, especially after being transferred from Lucky Star 2 without prior notice.

Rooms

5.0

The room was spacious but not well-maintained. There were issues, including a lack of basic amenities like hot water and Wi-Fi.

Service

5.0

Service was poor; staff struggled with English and didn't respond well to requests, leading to significant communication issues.

Location

8.0

The hotel is conveniently located near several attractions, making it easy to explore the area.

Dining

Facilities

Eddie

United States of America, December 2024

5.6/10

I recently stayed at the Lucky Star Hotel for a couple of nights, and it was a mixed bag. The price was fantastic at just $15 a night, which is a steal, but my experience was marred by a lack of basic amenities and poor service. The room was clean, but the communication issues with the staff left a lot to be desired, and it definitely impacted my stay.

Rooms

6.0

The room was clean, but I had issues with the number of amenities provided, as we were short on towels.

Service

5.0

The service was disappointing; I faced major communication breakdowns and my requests were largely ignored.

Location

8.0

The hotel is conveniently located within walking distance to local food stands, which is a plus.

Dining

Facilities

Jonathan

United States of America, December 2024

7.0/10

Overall, I had a pleasant stay at this hotel in Phnom Penh. The spacious room was a great bargain, and I was pleasantly surprised by the amenities available. However, the experience was somewhat marred by a language barrier with the staff and occasional Wi-Fi issues. Still, for backpackers or budget travelers, it offers good value for money.

Rooms

9.0

The room was surprisingly large and clean, with a nice balcony and good amenities for the low price.

Service

7.0

The service was satisfactory, though the staff struggled with English, leading to a minor mix-up with my room preference.

Location

8.0

Located less than half a kilometer from the palace, the location was convenient for exploring the area, although it was a bit tucked away.

Dining

5.0

There was no dining option available, so I had to find meals elsewhere, which was a bit inconvenient.

Facilities

7.0

The hotel offered basic facilities, including free Wi-Fi and a computer in the lobby, which was useful when the Wi-Fi in my room was slow.

John

United Kingdom, December 2024

5.0/10

My experience at Lucky Star Hotel was mixed. While the hotel is budget-friendly and certainly clean, the service left much to be desired. The location is decent, with easy access to local eateries and shops. On the downside, the amenities were lacking, and I encountered issues with the staff's communication. Overall, it's a basic option if you're looking for value, but be prepared for some frustrations.

Rooms

5.0

The room was clean but lacked several promised amenities like hot water and Wi-Fi.

Service

5.0

Communication with the staff was poor, with little assistance when issues arose.

Location

7.0

The hotel is located near local food stands and a shopping mall, which is convenient.

Dining

Facilities

5.0

Facilities were minimal and needed better upkeep.

Gary

United Kingdom, November 2024

5.0/10

My experience at the Lucky Star hotels in Phnom Penh was quite mixed. While the prices were reasonable, the service left much to be desired, ranging from poor communication to unhelpful staff. The facilities were basic, and the rooms, although clean, did not match the superior qualities promised. However, the kindness of a certain staff member did help to alleviate some of the frustration during my stay.

Rooms

5.0

I ended up in a room that was far from superior. It didn't have the promised amenities like hot water or Wi-Fi.

Service

5.0

Service was lackluster, with staff often being unresponsive and unhelpful.

Location

6.0

The hotel is situated a bit far from main attractions, requiring a tuk-tuk for most outings.

Dining

Facilities

5.0

Facilities were minimal, and the corridors were often filled with smoke.

Melissa

United States of America, November 2024

6.4/10

I recently stayed at Lucky Star Phnom Penh and found it to be a decent option for the price. The rooms were basic but clean, and the staff was mostly helpful. However, it is a bit far from the main areas of interest, and there were some issues with communication regarding amenities. Overall, it did provide good value, but some aspects could use improvement.

Rooms

7.0

The rooms were basic and had some outdated decor, but they were clean, and the sheets were changed regularly.

Service

6.0

Most of the staff I encountered were nice and helpful, though there were some communication breakdowns regarding room amenities.

Location

6.0

The hotel is somewhat far from the riverside and BKK 1, but tuk-tuks are readily available for transportation.

Dining

Facilities

Evelyn

United Kingdom, October 2024

5.8/10

My stay at the Lucky Star hotel was mixed. The room was surprisingly spacious and comfortable for the low price, but the service left much to be desired. I felt more like an inconvenience than a guest, and the location was a bit tricky to access. While there are cleaning staff who did a great job, the front desk staff could really improve their attitude. Overall, it's a decent budget option if you're prepared for some frustrations.

Rooms

8.0

The room was spacious and comfortable, especially considering the low price of $12 AUD per night. It included nice amenities like air conditioning and a fridge.

Service

5.0

The service was disappointing; the front desk staff seemed unfriendly and unhelpful, making interactions feel awkward.

Location

5.0

The hotel wasn't ideally located, as it was somewhat difficult to navigate between the three Lucky Star hotels in the area.

Dining

Facilities

6.0

The hotel had basic amenities, but nothing stood out in terms of additional facilities.

Walter

United States of America, September 2024

6.6/10

My experience at Lucky Star Hotel was a mix of highs and lows. While I found the large room very comfortable and the value for money hard to beat, the service left much to be desired. There was a significant lack of attention to basic needs, which negatively impacted my stay. The location is okay, but some aspects fell short of expectations, especially in terms of hospitality and responsiveness.

Rooms

9.0

The room I stayed in was huge, clean, and had a very comfortable bed with plenty of pillows. It also had all the basic amenities like air conditioning, a fridge, and free bottled water.

Service

5.0

Service was quite lacking; check-in was impersonal and requests for basic necessities were often ignored. It felt like the staff were not attentive to guest needs.

Location

7.0

The hotel location is decent; it's a short tuk-tuk ride to the riverfront, but not ideal if you're looking for nearby attractions.

Dining

Facilities

6.0

Facilities were basic but met my needs; the hotel offered free airport pickup, but I had to remind them to avoid missing it.

Eva

United Kingdom, August 2024

6.8/10

This hotel offers excellent value for money, with spacious rooms at an incredibly low price. The staff is friendly and provided good service, although there are some communication barriers. It's conveniently located, but the noise from nearby weddings can be a bit bothersome on weekends. However, overall, I found it to be a great base for exploring the city.

Rooms

9.0

The rooms were impressively spacious and comfortable for the price, with necessary amenities. I was pleasantly surprised by the size, especially the balcony.

Service

7.0

The service has its ups and downs; while the room cleaning staff was lovely, the check-in process felt a bit rushed and impersonal.

Location

8.0

The hotel is well-situated, a short ride from major attractions, making it easy to explore. However, it can be noisy due to nearby wedding events.

Dining

5.0

There are no dining options available on-site, which can be a drawback if you're looking for breakfast or meals without venturing out.

Facilities

6.0

The hotel provides basic facilities, including a small lift and a lobby computer, but lacks certain amenities like a kettle or dining area.